Last updated: 1st September 2026
Elees Solutions (Pvt) Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect information when you visit www.elees.lk, contact us or use our products and services.
Depending on how you interact with Elees, we may collect your name, telephone number, email address, billing or delivery address, account details, order information, warranty records and communication history.
We may also collect technical information such as your IP address, browser type, device information and activity on our website.
We may collect information when you:
We may also receive relevant information from authorised dealers, payment providers, delivery partners or service providers.
We may use your information to respond to enquiries, process orders, arrange delivery, register warranties, provide after-sales support, improve our website, prevent fraud and comply with legal or accounting requirements.
Depending on the activity, we process personal information based on:
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing lawfully carried out before consent was withdrawn.
Where account registration is available, your information may be stored to manage your account and simplify future transactions. You are responsible for protecting your account credentials.
Where online payments are available, necessary information may be shared with authorised banks or payment service providers. Elees does not store complete credit or debit card details on its systems.
We may share necessary information with authorised dealers, payment providers, delivery partners, warranty providers, website service providers, professional advisers or government authorities where required.
These parties should receive only the information necessary to provide the relevant service. Elees does not sell or trade your personal information.
Our website may use essential cookies to support website functionality. With your consent, we may also use analytics or advertising technologies to understand website usage and measure promotional performance.
You may manage cookies through the cookie settings provided on the website or through your browser. Disabling certain cookies may affect website functionality.
Details of the specific analytics or advertising services used by Elees will be displayed through the website’s cookie notice or consent settings.
With your consent, Elees may send information about new collections, brands, promotions and events through email, SMS or other selected channels.
You may unsubscribe at any time by following the instructions in the communication or by contacting Elees. You may still receive essential messages relating to your enquiries, purchases, warranties or requested services.
Some website, cloud-storage, analytics or communication service providers may process information outside Sri Lanka.
Where an international transfer takes place, Elees will take reasonable steps to ensure that the information is protected through appropriate legal, contractual and security safeguards required under applicable law.
We retain personal information only for as long as necessary for the purpose for which it was collected.
The retention period will depend on the type of information, the relevant transaction or warranty period, legal and accounting requirements, dispute-resolution needs and the need to establish or defend legal claims.
When information is no longer required, we will take reasonable steps to securely delete, anonymise or dispose of it.
Elees uses reasonable administrative, technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Subject to applicable law, you may submit a written request to:
Elees may request proof of identity before processing your request. We will respond to eligible requests within the period required by applicable law.
If a request is refused, we will provide the reason where legally permitted and inform you of any available right of appeal.
If you are concerned about how Elees handles your information, please contact us using the details below. We will review your concern and respond in accordance with applicable law.
You may also have the right to submit a complaint to the Data Protection Authority of Sri Lanka.
Our website may contain links to payment providers, social media platforms, authorised dealers or other third-party websites.
These parties operate under their own privacy policies. Elees is not responsible for the independent privacy or security practices of third-party websites.
We may update this Privacy Policy when our website, services, business operations or legal obligations change. The last updated date is 1st Sep 2026.
The revised policy will be published on this page with an updated effective date.
For privacy-related questions, requests or complaints, please contact:
marketing@elees.lk
+94 77 088 3134